DK 999 Privacy Policy – How We Protect Your Data in Pakistan

1. Who We Are

This Privacy Policy applies to dk 999, the online gaming and betting platform operated at dk999.link. When we refer to "dk 999", "we", "us" or "our" throughout this policy, we are referring to the operator of the dk999.link platform. When we refer to "you" or "your", we mean any person who visits, registers with or uses the dk 999 platform, whether as a guest or as a registered member.

DK 999 is the data controller for the personal information you provide to us. This means we are responsible for deciding how and why your data is collected and processed, and we are accountable for keeping it secure. This policy sets out everything you need to know about those decisions.

If you have any questions about this Privacy Policy — before or after registering — please contact us at support@dk999.link. We are happy to explain anything that is unclear before you decide whether to share your information with us.

2. Data We Collect from Pakistani Players

DK 999 collects personal data in two ways: information you provide directly to us and information we collect automatically as you use the platform. Here is a breakdown of both.

2.1 Information You Provide

• Registration data: Your full name, date of birth, Pakistani mobile number and chosen password when you create a dk 999 account.
• Identity verification documents: A copy of your CNIC (Computerised National Identity Card) or other government-issued ID, required before your first withdrawal is processed.
• Payment information: Your Easypaisa or JazzCash account number, NayaPay or SadaPay handle, IBFT bank account details or Visa/Mastercard card number (partial — we do not store full card numbers), used to process deposits and withdrawals.
• Communication data: Any messages, emails or live chat conversations you have with the dk 999 support team.
• Responsible gaming information: Any limits, exclusions or preferences you set through the responsible gaming tools in your account settings.

2.2 Information Collected Automatically

• Device and connection data: IP address, device type, operating system, browser type and version collected when you access the dk 999 platform.
• Usage data: Pages visited, games played, bets placed, session duration and other interaction data that tells us how you use the platform.
• Transaction data: A record of all deposits, withdrawals, bets, wins and losses associated with your account.
• Cookies and similar technologies: See Section 7 for a full breakdown of how dk 999 uses cookies.

3. Why We Collect Your Data

Every piece of data dk 999 collects serves a specific purpose. We do not collect information speculatively. Here is what we use your data for:

4. Legal Basis for Processing Your Data

DK 999 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contract performance: Processing your data is necessary to fulfil the contract between you and dk 999 — in other words, to operate your account, accept your bets, process your deposits and pay out your winnings. Without this processing, dk 999 cannot provide its services to you.
• Legal obligation: Some processing is required by law — for example, identity verification before processing a withdrawal, and anti-money-laundering monitoring of financial transactions.
• Legitimate interests: DK 999 has a legitimate interest in keeping the platform secure, preventing fraud, improving the product and communicating relevant offers to members, provided these interests do not override your rights.
• Consent: Where we ask for your consent to a specific type of processing — for example, receiving promotional communications — we will only carry out that processing if you have actively consented. You can withdraw your consent at any time by contacting support@dk999.link or updating your account preferences.

5. Who We Share Your Data With

DK 999 does not sell your personal data to anyone. We do share data with certain third parties where it is necessary to operate the platform, as described below. In every case, we only share what is strictly necessary and require third parties to handle your data in accordance with applicable privacy standards.

All third-party data processors engaged by dk 999 are required to maintain appropriate security standards and are contractually prohibited from using your personal data for any purpose other than the specific service they are providing to dk 999.

6. How Long DK 999 Keeps Your Data

DK 999 keeps your personal data for as long as your account is active and for a defined period after account closure, as required by our legal and regulatory obligations. The specific retention periods are as follows:

• Account and registration data: Retained for the lifetime of your account plus a minimum of five years after permanent account closure, in line with anti-money-laundering record-keeping requirements.
• Transaction records: All deposit, withdrawal and betting transaction records are retained for a minimum of five years after the transaction date.
• Identity verification documents: Retained for five years after the date of verification or the date of account closure, whichever is later.
• Support communication history: Retained for three years from the date of the last communication in each thread.
• Responsible gaming records: Self-exclusion and other responsible gaming records are retained for the duration of the exclusion plus five years, to prevent re-registration during an active exclusion period.
• Marketing preferences: Retained until you opt out, at which point they are updated immediately and the preference change is recorded.

When the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be associated with an individual. Data that has been anonymised may be retained indefinitely for analytical purposes.

7. Cookies and Similar Technologies

DK 999 uses cookies — small text files stored on your device — to make the platform function properly and to understand how members use it. Here is a plain-language breakdown of the cookies we use:

DK 999 does not use advertising or tracking cookies. We do not participate in cross-site advertising networks. Cookies on the dk 999 platform are used solely to operate and improve the platform itself.

8. How DK 999 Protects Your Data

DK 999 applies a layered approach to data security, combining technical controls, access restrictions and operational procedures to keep your personal information safe.

No online platform can guarantee absolute security — the nature of the internet means there is always some residual risk. What dk 999 can guarantee is that we take every reasonable and technically available measure to protect your data, and that we treat security as an ongoing priority rather than a box to tick.

9. Your Privacy Rights as a DK 999 Member

You have a number of rights over the personal data that dk 999 holds about you. These are not theoretical rights — they are practical options you can exercise by contacting our support team. Here is what each right means in practice at dk 999:

To exercise any of these rights, email support@dk999.link with the subject line "Privacy Request" and a description of what you are asking for. We will acknowledge your request within 48 hours and complete it within 30 days. We may need to verify your identity before processing your request — this is to protect your data from unauthorised access requests.

10. Children's Privacy

DK 999 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. The registration process requires a date of birth, and we use this to screen out under-age applicants at the point of registration. All withdrawals require identity verification that confirms the member is at least 18 years of age.

If dk 999 becomes aware that personal data has been collected from a person under the age of 18, that account will be immediately closed, the data will be deleted, and any funds associated with the account will be handled in accordance with our minor account policy. If you believe a person under 18 may have created a dk 999 account, please contact support@dk999.link immediately.

Parents and guardians who are concerned about a minor's access to online gaming platforms are encouraged to use device-level parental controls and to visit the Responsible Gaming page for additional guidance on keeping young people safe online.

11. Changes to This Privacy Policy

DK 999 may update this Privacy Policy from time to time — for example, when we add new features that involve processing data in a new way, when regulations change, or when we make operational changes that affect how data is handled. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page.
• Send a notification to registered members via their registered mobile number at least seven days before the changes take effect.
• For minor, non-material changes (such as clarifications of existing practices), simply update this page without direct notification.

We recommend bookmarking this page and reviewing it periodically, particularly if you notice the "Last Updated" date has changed. Continuing to use the dk 999 platform after any update to this policy constitutes your acceptance of the revised version. If you disagree with any change, you have the right to close your account before the new terms take effect.

12. Contact DK 999 About Privacy

If you have any questions, concerns or requests relating to your personal data and how dk 999 handles it, please get in touch through any of the following channels:

• Email: support@dk999.link (use subject line "Privacy Request" for data-related queries)
• Live chat: Available 24/7 from any page on the dk 999 platform — typically the fastest way to get a response
• Response commitment: All privacy-related queries are acknowledged within 48 hours and resolved within 30 days

DK 999 takes privacy seriously. If you raise a concern about how your data has been handled and you are not satisfied with our response, you have the right to escalate the matter through appropriate channels in your jurisdiction. We would always prefer to resolve any concern directly, so please do reach out to us first — most issues can be sorted out quickly and without any escalation being necessary.